Frequently asked questions
Why we love your feedback?
Your positive feedback entered here on LunaTLV is our way of knowing that your package was delivered safely and that you are satisfied with your item, so feel free to contact us with any questions or comments you may have.
Thanks & Stay green
Don’t have a PayPal account?
You do not need a Paypal account in order to purchase, you can pay with your credit card through the Paypal website.
After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the second one is to pay using a Credit or Debit Card without having to sign up for a PayPal account. You can find more info here: https://www.etsy.com/help/article/361
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us.
About shipping method and tracking possibilities
Items are processed within 1-3 business days of Paypal payment. I will message you the day i ship out your new item (with the tracking number of the shipment if relevant), so we know it's on its way to you.
In order to reduce shipping costs for you I ship First Class Airmail in an envelope (no tracking number and customer responsibility).
You can upgrade the shipping method to choice and a gift box is available upon request.
Depending on the destination, shipment from Israel takes up to 14 days within Europe And up to 21 days overseas. Delays may occur and sometimes it can take up to 31 days. Shipping times are estimates and cannot be guaranteed.
If needed we can ship with expedited mail, please contact us to define costs.